Returns & Refunds Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at dexzion@proton.me.

If your return is accepted, we'll send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about a return, you can always contact us at dexzion@proton.me.

 

Return Shipping 

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items to us.

We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.

Original shipping charges are non-refundable, unless the return is due to our error or the item is faulty.

 

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at dexzion@proton.me.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if your item is damaged, defective, or incorrect.

Please include photographs of the item, the packaging and the shipping label. This helps us investigate and resolve the issue as quickly as possible.

Handmade Products

Our jewellery pieces are individually handcrafted. As a result, slight natural variations in finish, texture, dimensions, or weight may occur.

These natural variations are part of the handcrafted process, make each piece unique, and are not considered defects or valid grounds for a return.

Customs Duties & Import Taxes

Any customs duties, taxes, VAT, or import charges paid on the original shipment are generally non-refundable by DEXZION.

If you believe you may be entitled to a refund of customs duties or taxes, please contact your local customs authority.

Exceptions / Non-Returnable Items

The following items cannot be returned: custom or personalised items, sale items or gift cards

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to exchange an item is to return the original item in accordance with this policy and place a new order once your return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

To qualify, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging, and you must provide proof of purchase.